eyemg.Respond Pricing
What is customer service costing you?
When one of your customer service team leaves your organization, does all of their knowledge leave the company, too?
Do you have customers asking the same questions? After answering the same questions repeatedly, do you tend to offer shorter and less fulfilling answers?
Are your supporting documents and helpful resources scattered around your company? Do you fear offering these items to customers because of the hassle when trying to collect them? Is it costly to mail these resources to your customers?
Do you ever route customer questions to other people in the company, only to find out that person never responded to the customer? Do your customers ever get inconsistent answers from your company?
If you answered “Yes!” to any of these questions, eyemg.Respond can
help you!
What you get:- A fully-configured eyemg.RespondTM system that will look and feel
like your Web site
- One user training/orientation session for your users
- Help manuals as well as customer support through our on-line customer service center or toll-free number
- An integrated Content Management System that lets you post questions and answers back onto your Web site.
- Managed care : hosting, maintenance and backup of your eyemg.Respond installation within our Local Data Center in Akron, Ohio (www.LocalDataCenter.com)
eyemg.Respond is offered as an Application Service Provider (ASP) solution, meaning we maintain the software and hardware at our Local Data Center (www.LocalDataCenter.com)... there is no need for you to purchase or install any special software or hardware at your location. With a Web browser and Internet connection, you can work on your customers’ questions and offer great customer service, leaving all other details to us.
eyemg.Respond pricing is based upon the number of users at your company who will be logged into to the eyemg.Respond system at the same time.
| Concurrent Users | Software License | Monthly Managed Care Hosting | Total Cost Year One | Total Cost Year Two | | 1-5 | $15,000 | $600 | $22,500 | $9,450 | | 6-10 | $24,000 | $960 | $35,520 | $15,120 | | 11-20 | $38,400 | $1,536 | $56,832 | $24,192 | | 21-50 | $61,440 | $2,458 | $90,931 | $38,707 |
Prices are guaranteed through March 2006
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